Manage and maintain Windows/Linux servers and Hyper - V virtualization, monitoring, backups, and security. Provide 1st/2nd - level support, troubleshooting, and documentation using Atlassian Confluence and Jira.
About the role
- Team Lead Administrator leading a dedicated team to deliver high-quality support at Action for Children. Collaborating with senior managers while ensuring efficient and effective administrative operations.
Responsibilities
- Leading and supporting a team of administrative staff across the cluster, ensuring workloads are shared fairly and the team delivers a high‑quality, people‑focused service that helps the wider team and service achieve their goals
- Working closely with senior managers to prepare briefing papers, reports, communications, and presentations, including interpreting statistical information and carrying out research where needed, while ensuring all tasks are completed accurately and within agreed timescales
- Keeping staff records accurate and up to date, including contractual changes, payroll information, and training records
- Producing clear written and financial reports for management, ensuring information and data are presented in line with organisational and regulatory standards
- Overseeing project budgets, managing work request orders, coordinating stationery supplies, and handling petty cash, including accurate reconciliation
Requirements
- Business Administration or Management S/NVQ Level 3, or equivalent experience
- A collaborative approach to working within a team, showing tact, diplomacy, and the confidence to guide or direct colleagues when needed
- Strong written and verbal communication skills, with the ability to engage effectively with a wide range of people
- A proven ability to liaise with senior external stakeholders and coordinate key activities in a professional and timely manner
- Confidence in managing tasks or projects independently, ensuring they are completed accurately and on schedule
- High‑level proficiency in Microsoft Outlook, Word, Excel, Oracle and PowerPoint
- The ability to provide clear direction to a team, using a flexible and supportive management style that helps staff grow, develop, and achieve their goals
Benefits
- Over 7 weeks inclusive paid leave and the option to buy or sell leave
- Excellent training and the opportunity to undertake professional training for some roles
- Flexible maternity, paternity and adoption packages
- Up to 5% employer contribution and life assurance cover
- Blue Light Card eligibility with discounts at 15,000 national retailers
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