Fraud prevention specialist in the Kyivstar Finance team analyzing suspicious activities and implementing solutions to minimize risks. Working with data and various IT systems to enhance processes.
About the role
- Systems Support Manager overseeing Salesforce support, user engagement, and training programs for research publishing teams. Involves collaboration with global teams and managing user access.
Responsibilities
- Cross-functional collaboration: collaborate with the 2nd and 3rd line support teams and Global Business Systems (GBS)
- User engagement (up to 700 users): organize and communicate business user engagement activities on a regular interval
- Managing the onboarding training program: organize and coordinate various training activities to ensure new starters are effectively integrated
- Reporting: Track and report on the status of user-reported tickets; provide regular updates to stakeholders
- User access management: ensure proper licensing allocations
- Documentation maintenance: maintain up-to-date documentation
- Technology integration: Explore opportunities for automation and innovation in providing user support
Requirements
- A significant level of experience in Customer Support-related functions, preferably in digital platform management
- Salesforce Administrator Certification preferred; experience with other CRM systems is an advantage
- Experience with third-party relationship management
- Knowledge of best practices in agile development frameworks
- Basic understanding and interest in change management concepts and techniques
- Data driven and analytical
- Excellent intercultural skills and appreciation for working with global teams
- A proactive self-starter who can make informed decisions, in alignment with the strategic direction of the team and PP&I
- Service-minded and communicative
- Willingness to continuously improve processes and workflows
- Bachelor’s degree or equivalent
Benefits
- Medical, Dental and Vision
- 401(k) with company match and contribution
- Hybrid office working policy, Summer Hours, and paid time off
- Flexible Spending and Commuter programs
- Multiple Life insurance options
- Disability coverage
- Tuition Assistance
- Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
- Employee Assistance Program
- Family-friendly benefits and a variety of employee discounts
- An array of Employee Social Networks
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