Sr. Client Manager assisting in the coordination of carrier relationships at The Baldwin Group. Leading service teams on large accounts and developing placement strategies for insurance clients.
About the role
- Associate Client Success Partner nurturing client relationships in restaurant technology sector. Engage with clients for retention strategies and upselling opportunities while providing outstanding service.
Responsibilities
- Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered.
- Develop and implement strategies to generate referrals from satisfied clients
- Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
- Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
- Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
- Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system
Requirements
- 1+ years of restaurant experience is highly preferred
- 6+ months of experience in restaurant implementation or support preferred
- General knowledge of restaurant operations
- 3+ years of experience working in a Customer Service Support
- SpotOn Restaurant POS experience is a huge plus!
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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