Business Analyst at SGI responsible for eliciting and documenting business requirements. Collaborating in an agile environment with the Core Insurance Delivery team to improve business processes.
About the role
- Business Analyst II supporting critical Salesforce and OTC solutions in S&P Global's Commercial Operations. Engaging stakeholders and analyzing operational effectiveness to enhance service delivery.
Responsibilities
- Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
- Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
- Identify areas to strengthen the operational effectiveness and excellence.
- Leverage technology and improve the quality of process, programs or applications for the business area(s).
- Engage with stakeholders and understand requirements for issue resolution.
- Assist in creating comprehensive technical documents.
- Effective execution of Month-end close process through collaboration with various stakeholder groups.
- Supervise activities between resources, and facilitate smooth workflow for service delivery.
- Build Knowledge Base articles, Playbooks, documentation.
- Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
- Be up to date with current field practices to enhance service standards and delivery.
- Understand end-to-end solution and integrations in the overall architecture.
- Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
Requirements
- Should have total Experience of 3+ Years
- Should have at least 2 years' experience working with Salesforce and/or on a Technical Support Team in a related field.
- Basic understanding of Agile best practices
- Good understanding of development environments and testing processes
- Proficient English communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
- Bachelor’s degree or master's degree in engineering or equivalent
- Excellent team player & interpersonal skills
- Experience collaborating with clients on business process enhancements
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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