Drive successful execution of Sonova’s website and eCommerce portal initiatives. Enhance user engagement and performance through strategic project management.
Responsibilities
Drive the successful scoping, planning, and execution of Sonova’s website and eCommerce portal initiatives and projects
Focus on delivering consistent, brand-aligned digital experiences that improve performance, user engagement, and Net Promoter Score (NPS) globally and in regional markets
Lead initiatives that enhance the UX and overall performance of Sonova’s digital portfolio, including websites, B2B portals, apps, and other digital solutions
Develop and maintain a product roadmap for Sonova’s website and portal initiatives, aligning priorities with business objectives and user needs
Manage the full lifecycle of small to medium digital projects, including discovery, planning, execution, budget and vendor management, stakeholder coordination, quality assurance, and delivery
Define, prioritize, and communicate project requirements, leading cross-functional teams to deliver solutions that meet business and user objectives
Coordinate with internal and external stakeholders to ensure timelines, budgets, and resources are optimized and aligned
Monitor and report on product and project performance using KPIs to senior leadership
Continuously optimize digital properties to improve user experience, engagement, and performance
Lead workshops and solution design sessions from concept to delivery, liaising with vendors and internal teams
Drive organizational change initiatives in the digital space as required, fostering innovation and excellence
Collaborate creatively and analytically to solve complex problems while maintaining a focus on teamwork, strategic thinking, and quality
Requirements
Bachelor’s or Master’s degree in Business, Project Management, or a relevant field
Min. 6 years of experience in product or project management, preferably in digital, eCommerce, or web initiatives
Proven ability to deliver successful projects on time, within budget, and to specification
Independent, proactive work style, able to lead global business/IT projects across multiple stakeholders and time zones
Strong problem-solving and decision-making skills, with a data-driven mindset and the ability to identify gaps others may overlook
Excellent communication and interpersonal skills, with experience building partnerships across cultures
Strong analytical and strategic thinking abilities, able to manage competing priorities in a fast-paced environment
Familiarity with Agile principles and methodologies, with experience using Jira
Fluency in English; additional languages are a plus
Experience with enterprise software solutions such as SFDC or Adobe Creative Cloud/Experience Manager
Experience driving organizational change in digital initiatives.
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