Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Technical Account Manager ensuring clients maximize value from Sonar's solutions. Collaborating with teams to enhance developer experience and operational efficiency.
Responsibilities
- Actively listen and formalize Account technical pains or other adoption inhibitors
- Work on plans to overcome customer pains and inhibitors
- Report product technical or functional gaps internally
- Evangelize the Sonar methodology to govern continuous Code Quality and Security improvements
- Assist Sonar sponsors in the Account
- Keep Accounts up to date on the roadmap
- Recruit customer development teams not currently using Sonar
- Educate developers and managers on the value of static code analysis
- Run Quarterly Business Reviews (QBR) with Account Sales representatives
Requirements
- Proven practical experience (at least 5 years) in software development or DevOps engineering
- At least 5 years of experience in pre- or post-sales customer-facing activities
- High listening skills
- Excellent presentation skills with strong written and verbal communication skills
- Proven ability to work in a team
- Attention to details
- A can-do attitude
Benefits
- flexible work policy of 3 days in-office and 2 days work-from-home each week
- regular meetings and updates on growth and success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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