Hybrid Key Customer Contact Quality Engineer

at Solventum

• Job title: Key Customer Contact Quality Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $124,000 - $170,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Eagan, United States

About the role

• Key Customer Contact Quality Engineer providing quality assurance support for medical devices at Solventum. Collaborating with innovative teams to address quality concerns and improve customer satisfaction.

Responsibilities

• Providing quality assurance engineering support for commercial components (sold to medical device and combination product manufacturers).
• Serving as the key account customer contact for the MedTech OEM quality engineering team.
• Ensuring key account customer projects and issues are prioritized across functions and executed expeditiously.
• Providing exceptional customer service for complaints, related investigations, completion of customer questionnaires, and hosting customer audits.
• Working with sales and business partners, communicating clearly and accurately while managing customer expectations related to quality concerns.
• Managing the creation and execution of specific key account customer Quality Agreements, ensuring compliance to agreed upon terms and conditions
• Assuring compliance with internal Standard Operating Procedures (SOPs) and external regulations.
• Leading Corrective and Preventive Action (CAPA) and Material Review Boards for customer-impacting issues.

Requirements

• Bachelor’s Degree or higher AND five (5) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment OR High School Diploma/GED AND nine (9) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment
• Five (5) years of experience in customer-facing product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment
• Experience supporting customers, including the investigation, resolution, and closure of customer quality issues
• Experience producing clear, concise, and fact-based written and verbal communications for customers and cross-functional stakeholders (e.g., reports, presentations, technical documentation, or formal correspondence)
• Experience making decisions and solving problems using structured approaches (e.g., root cause analysis, prioritization frameworks, or continuous improvement methodologies) to deliver results within defined timelines while managing competing priorities
• Experience leading or influencing work activities, initiatives, or projects by identifying improvement opportunities, coordinating with cross-functional teams, and driving changes from planning through execution
• Experience working in an FDA-regulated medical device, combination product, or pharmaceutical environment, including familiarity with applicable quality system and regulatory requirements
• Experience in the use of statistical and quality engineering tools such as basic statistics, Gage R&R, Analysis of Variance, Failure Modes and Effects Analysis, Statistical Process Control and Capability, acceptance sampling, correlation and regression, and experimental design

Benefits

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits