Hybrid Cloud Site Reliability Engineer

at Solace

• Job title: Cloud Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$100,000 - CA$120,000 per year
• Degree requirement: No Education Requirement
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Groovy, Kubernetes, Linux, Prometheus, Python, Terraform, Go
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Cloud Site Reliability Engineer managing Solace Cloud services across leading cloud providers. Ensuring reliability, handling incidents, and collaborating with customers for operational excellence.

Responsibilities

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
• Assist in implementing the infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone
• Handle production incidents in enterprise-grade multi-cloud environments according to industry-standard Incident management process
• Process handling service requests and provisioning by the customers
• Manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues
• Expert debugging knowledge in Linux and Kubernetes to detect operational issues
• Be on-call rotation and provide 24x7 off-hours support

Requirements

• Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
• Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
• Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
• Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
• Hands-on expertise in debugging production alerts
• Strong understanding of Linux Operating Systems
• Programmer in languages such as Groovy, Python, and Go
• Hands-on experience with AI tools and a strong interest in advancing AI capabilities.

Benefits

• Balance matters – We believe work should fit into your life, not the other way.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We’re proud of our world-class customer lineup.