Auxiliar de Operações supporting brokers in daily tasks and client communication at Lojacorr. Join a respected insurance platform known for innovation and support in Brazil.
About the role
- Operations Analyst supporting day-to-day operational activities across Sokin’s payments ecosystem. Focus on managing transaction reconciliations, onboarding, and dispute resolutions.
Responsibilities
- Perform daily reconciliations of payment transactions across multiple channels and currencies
- Investigate and resolve reconciliation discrepancies in a timely and accurate manner
- Process manual credit adjustments as required
- Support the day-to-day operational processes for Sokin’s asset management and stablecoin offering, ensuring accurate processing, settlement, and reconciliation of stablecoin and fiat transactions
- Investigate and resolve exceptions, discrepancies, and failed transactions related to stablecoin movements and asset management activities
- Collaborate with Compliance, Risk, and Treasury teams to ensure regulatory adherence, AML controls, and safeguarding of client assets within the stablecoin framework
- Maintain and improve operational procedures and controls to support scalability, resilience, and transparency of the stablecoin platform
- Support incident management and root cause analysis for operational or settlement issues affecting digital assets or client portfolios
- Contribute to process automation and operational efficiency initiatives as the stablecoin and asset management products evolve
- Monitor and manage account blocks or restrictions, ensuring accurate documentation and resolution
- Work with internal teams (compliance, risk, product) to identify and resolve root causes of account-related issues
- Handle chargeback and dispute cases across all payment methods
- Liaise with partners and networks to gather evidence and respond to disputes within set timeframes
- Maintain accurate records for audit and compliance purposes
- Support both automated and manual onboarding processes via the back-office platform
- Review and process onboarding cases requiring manual intervention
- Identify areas for operational efficiency and provide suggestions for automation or improvement
- Collaborate with cross-functional teams to ensure smooth implementation of process changes
Requirements
- Previous experience in payments operations, with a focus on reconciliation, disputes, or customer onboarding
- Familiarity with payment methods such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments
- Strong analytical and problem-solving skills with excellent attention to detail
- Ability to work effectively in a fast-paced and regulated environment
- Competence using operational tools, back-office systems, and spreadsheets (Excel or Google Sheets)
- Understanding of compliance and regulatory requirements related to payments (desirable)
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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