Hybrid Community Manager

at SOCi, Inc.

• Job title: Community Manager
• Job type: Full Time
• Experience level: Junior
• Salary: CA$57,000 - CA$88,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Community Manager for SOCi, leading the launch and management of SOCi Central customer community. Collaborating with teams to enhance customer engagement and learning.

Responsibilities

• Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members.
• Partner with Customer Education leadership to execute on the community vision and roadmap.
• Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust.
• Facilitate daily discussions, answer questions, and keep conversations active and valuable.
• Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more).
• Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources.
• Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members.
• Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more.
• Gather insights, feedback, and trends from community discussions and share them with internal teams.
• Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction.

Requirements

• 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or another role where you’ve built relationships and engaged with customers online. Tech/SaaS experience is a plus.
• A clear and confident communicator who enjoys connecting with people and facilitating meaningful discussions.
• Some knowledge of local marketing or multi-location business strategy is a plus—but curiosity and enthusiasm to learn about it are just as valuable.
• Tech-savvy and eager to learn the SOCi platform inside and out. You don’t need to be technical, but you should be comfortable exploring new tools and figuring things out independently.
• A self-starter with ideas. Since this is SOCi’s first dedicated community role, we’re looking for someone who’s excited to take initiative, experiment, and help shape the community’s direction.
• Organized, adaptable, and confident collaborating with teams across departments.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned.

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs