Accounts Receivable Collector handling outstanding accounts receivable balances. Collaborating with billing team to resolve unpaid claims and discrepancies.
About the role
- Accounts Receivable Specialist managing billing and collection processes for SOCi's AI-powered marketing solutions. Requires experience in accounts receivable and strong Excel skills.
Responsibilities
- Manage the shared billing inbox, assigning and responding to inquiries within established SLAs.
- Address questions from internal and external customers regarding billing, contracts, payments, and escalations.
- Actively monitor Slack channels and respond or acknowledge messages promptly.
- Build and maintain strong working relationships with customers and internal teams.
- Coordinate customer billing setup, ensuring compliance with formatting and platform requirements.
- Complete vendor forms and portal setups, including payment of applicable membership fees.
- Maintain up-to-date billing contacts to ensure accurate invoice delivery.
- Collect and upload sales tax exemption certificates.
- Submit invoices to customer portals weekly, bi-weekly, or monthly in required formats.
- Proactively manage assigned AR portfolio, following up on outstanding invoices via phone and email.
- Identify and escalate payment issues before they become delinquent.
- Maintain accurate collection notes and support resolution in line with internal policies.
- Prepare aging reports, flag at-risk accounts, and process escalations as needed.
- Apply payments, credit memos, and rebills; reconcile accounts and identify and correct any discrepancies.
- Manage overpayments and communicate with cancelled customers for refund information.
- Monitor customer cancellations and ensure updates are made promptly.
- Oversee the dunning automation process for assigned accounts.
- Assist in quarterly bad debt reserves and write-off activities.
- Provide monthly updates on high-priority accounts for senior leadership review.
- Attend and actively participate in team meetings and 1:1s with the AR Manager.
- Complete additional tasks and special projects as assigned.
Requirements
- 2+ years of experience in Accounts Receivable, Billing, or related finance role
- Familiarity or working experience with subscription-based service contracts
- Advanced proficiency with Microsoft Excel including complex formulas, LOOKUP functions PivotTables, and SUMIF
- Experience with Vendor portals and payment platforms
- Strong organizational skills with excellent attention to detail
- Effective written and verbal communication abilities
- Basic knowledge of AI tools with willingness to adopt for process efficiency
- Ability to handle sensitive information with integrity and confidentiality
- Comfortable in a fast-paced, collaborative SaaS environment
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
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AR Collector responsible for managing accounts receivable balances and ensuring timely reimbursement. Collaborating with internal teams to resolve billing issues and maintaining accurate records in a hybrid environment.
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