Ecommerce Operations Specialist managing Shopify launches and store operations for BURGA. Ensuring collections and localization launches are executed accurately across multiple stores.
About the role
- Senior Account Manager overseeing high-value accounts at a leading performance creative agency. Blending client leadership, team management, and delivery oversight while maintaining quality and consistency.
Responsibilities
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
- Line-manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
Requirements
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
Benefits
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
- Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.
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