Customer Support Manager responsible for handling inquiries in E - Commerce. Ensuring high - quality service using CRM tools and collaboration with internal teams.
About the role
- Buyer responsible for sourcing and managing product categories to drive sales growth at Snap Finance. Collaborating cross-functionally to ensure effective merchandising and vendor management.
Responsibilities
- Develop and execute category strategies that drive sales growth, margin improvement, and product mix targets.
- Select and buy products that support overall business goals and category performance objectives.
- Build and manage seasonal and ongoing assortment plans aligned with brand and merchandising strategies.
- Develop key item strategies that drive revenue while maintaining margin targets.
- Identify new product opportunities and emerging categories through market research and competitive analysis.
- Shop and analyze the competitive landscape to understand pricing strategies, product trends, and customer demand.
- Manage product margins and initial markup strategies to achieve financial targets.
- Monitor category performance and analyze sales, margin, and inventory trends to identify opportunities for improvement.
- Review business performance regularly and develop recommendations to optimize assortment, pricing, and promotions.
- Plan and execute pricing and promotional strategies in coordination with vendor promotional calendars while maintaining MAP compliance.
- Develop and maintain strong relationships with vendor partners.
- Negotiate product costs, pricing, and vendor support to maximize profitability.
- Troubleshoot vendor issues including quality, delivery, or operational challenges.
- Facilitate regular forecasting discussions with vendors to align production and inventory planning with projected demand.
- Collaborate with marketing and e-commerce teams to support product positioning, homepage merchandising, and promotional campaigns.
- Provide product recommendations for marketing campaigns, site features, and email promotions.
- Participate in regular planning meetings to align merchandising strategies with business goals.
- Drive product discovery by exploring new categories, vendors, and product concepts.
- Bring creative and entrepreneurial thinking to identify new opportunities for assortment expansion and customer engagement.
- Contribute to building scalable merchandising processes and documentation as the team grows.
Requirements
- 5 to 8 years of experience as a buyer, merchandiser, or related position in a retail / e-commerce environment.
- Preferable in hardlines.
- Bachelor’s degree in business, retail management, or related field preferred.
- Strong analytical skills with the ability to interpret data to drive decisions.
- Experience managing vendor relationships and negotiating product costs and terms.
- Excellent communication and presentation skills.
- Experience working cross-functionally with internal and external teams.
Benefits
- Generous paid time off
- Competitive medical, dental & vision coverage
- 401K with company match for US
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Company-paid volunteer time to do good in your community
- Legal coverage and other supplemental options
- A value-based culture where growth opportunities are endless
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Trainee E - Commerce Marketing Manager at Vino Digital supporting online marketing initiatives for partner wineries. Collaborating on various marketing projects and learning e - commerce strategies.
Werkstudent/in managing social media, e - commerce, and strategic partnerships for a social start - up. Contributing to social innovations with a focus on societal impact.
Frontend Developer at Nordalux creating modern Shopify stores with a focus on performance, UX, and Conversion. Working fully remote and collaborating with design and backend teams.
Developing AI - driven workflows for E - Commerce, focusing on automation and collaboration with teams. Working flexibly in a fully remote environment at Nordalux.
E - Commerce Manager developing and executing Amazon strategies for reisenthel brand. Collaborating closely with internal teams to optimize product listings and enhance market presence.
Retention Marketing Manager leading lifecycle strategy for ecommerce and membership at Publishers Clearing House. Focusing on customer engagement and subscription growth in a hybrid role.
Ecommerce Performance Marketing Manager leading digital marketing strategies for brands across SEA. Overseeing campaigns, client management, and analytics to optimize ecommerce performance.
Estagiário de E - commerce na Lojas Renner contribuindo com análise de dados e suporte financeiro. Colaborando em projeto e rotinas operacionais no ecossistema digital.
Commercial Analyst focused on e - commerce performance and competitor analysis at C&A. Responsible for customer journey governance and strategic business objectives in a fashion retail environment.