Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
SF
Hybrid Principal Business & System Process Analyst
Posted 2 months ago
About the role
- Principal Business & System Process Analyst leading the design and automation of business processes at Fidelity. Collaborating with teams to assess and optimize workflows for efficiency.
Responsibilities
- Lead enterprise and domain-level business process assessments to identify opportunities for modernization, simplification, and automation.
- Conduct structured requirements elicitation and develop detailed artifacts including business requirements, user stories, acceptance criteria, and process maps.
- Analyze current-state workflows, identify bottlenecks and failure modes, and design future-state processes leveraging enterprise technologies.
- Collaborate with engineering and operations teams to build business and technical sequence flows and end-to-end journey maps that reflect both user and system interactions.
- Develop business cases, benefit analyses, KPIs, and measurement frameworks to quantify value and track operational outcomes.
- Support delivery through UAT planning, scenario design, validation of implemented workflows, and continuous feedback loops with product and engineering teams.
Requirements
- Bachelor’s degree in Business, Information Systems, Engineering, or related discipline
- 3+ years of experience in business analysis, process design, continuous improvement, or product strategy/consulting.
- Demonstrated success leading cross-functional process transformation initiatives.
- Experience designing or delivering automation using RPA, BPM, low-code/no-code, or workflow orchestration technologies is a strong plus.
Benefits
- Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
- Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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