Customer Service Apprentice at Specsavers spending 13 months building skills in a paid role. Welcoming customers and providing style advice in a supportive environment.
About the role
- Customer Service Representative engaging with customers via calls, chats, and emails for SkillMatch Solutions. Seeking passionate individuals who love sports and enjoy customer service roles in a hybrid or remote setting.
Responsibilities
- Handle incoming customer communications promptly and professionally.
- Understand and address customer requirements to deliver tailored solutions.
- Accurately provide complete and reliable information using the provided tools.
- Meet individual and team targets, including case handling KPIs.
- Keep precise records of all interactions and ensure smooth processing of accounts/documents.
- Follow company communication standards and policies to ensure excellent service.
Requirements
- Strong verbal and written skills in both support language and English
- Excellent listening abilities and a flexible, customer-centric mindset
- Proven experience resolving customer issues effectively
- Adaptability to work with various client personalities
Benefits
- Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year
- Health Coverage: Comprehensive private health insurance
- Lifestyle Perks: Free on-site gym access and wellness programs
- Rooftop cinema offering stunning views of the Acropolis
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Apprentice at Specsavers providing exceptional customer service while learning and gaining experience within the optics retail industry.
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