RFP Team Leader overseeing Risk, Fraud, Payments operations for iGaming brands. Leading a team to prevent fraud, ensure compliance, and improve operational performance.
About the role
- Technology Coordinator at Evertec managing change processes and daily IT application operations. Requires fluency in English and strong governance experience in a hybrid role.
Responsibilities
- Support the end-to-end change management process, including change requests
- Impact analysis documentation
- Approvals and tracking
- Ensure all changes comply with internal procedures, audit requirements and governance rules
- Coordinate change schedules and communications between technical and business teams
- Maintain accurate records in change management systems (e.g., ITSM tools)
- Support the day-to-day management of business and IT applications
- Maintain documentation, inventories and application lifecycle records
- Manage risks, dependencies and compliance requirements related to applications
- Prepare, organize and maintain: process documents
- Approval forms
- Evidence for audits and compliance
- Ensure accuracy and consistency in reports, spreadsheets and tools
- Use AI tools to: automate repetitive administrative tasks
- Improve efficiency in documentation and reporting
- Support workflow optimization
- Work collaboratively with AI agents and automated routines, following established guidelines
- Identify simple processes that can be automated and propose improvements
Requirements
- Knowledge of IT change management and/or application support concepts
- Experience with: documentation; forms; and operating in process-heavy environments
- Familiarity with ITSM tools, ticketing systems or workflow platforms (preferred, not required)
- Knowledge of programming languages, AI tools, automation or digital assistants
- Strong attention to detail and organizational skills
- Comfortable working with policies, procedures and bureaucratic environments
- Ability to follow structured processes while seeking efficiency improvements
- Good written and verbal communication skills
- Willingness to learn and grow in a technology governance environment
- Degree in Technology, Information Systems, Business Administration or related fields
- Native or fluent English
Benefits
- Meal voucher or food allowance
- Flexible benefits (Flash)
- Health insurance
- Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ)
- Psicologia Viva
- Dental coverage
- Childcare assistance
- Support for children with special needs
- Fertility assistance
- Extended maternity and paternity leave
- Commuter allowance or Home Office allowance (for telework contracts)
- Gympass (Wellhub) and TotalPass
- Flexible working hours
- Life insurance
- Partnership club (employee discounts)
- Partnership with Sesc
- Just dress – no dress code
- Birthday day off
- Education grant (education incentive program)
- PPR (profit-sharing) or bonus – based on achievement of targets and results
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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