People & Office Coordinator supporting HR and operations at wellness brand Create Wellness. Collaborating closely with leadership and managing employee experience and office logistics in a hybrid setting.
About the role
- People & Talent Manager leading HR and talent acquisition for London office. Responsible for end-to-end HR operations while supporting the New York office too.
Responsibilities
- Manage day to day HR administration across the UK and US, ensuring accurate employee records and documentation
- Maintain and manage the HRIS (HiBob) and US HR platform (JustWorks), ensuring data integrity, reporting accuracy, and process efficiency
- Oversee onboarding to ensure new hires are effectively integrated into the business, including 6/8 week entry interviews
- Manage off-boarding processes, including documentation and exit interviews
- Analyse exit feedback to identify trends and opportunities for improvement.
- Lead end to end recruitment across the UK and US, including job briefs, advertising, screening, interviews, offers, and onboarding coordination
- Partner with hiring managers to understand workforce needs and support effective hiring decisions
- Contribute to workforce planning discussions
- Ensure a positive and consistent candidate experience throughout the recruitment process.
- Act as the first point of contact for HR queries, offering clear and supportive guidance
- Ensure company compliance with UK employment law, health and safety requirements, and internal policies
- Maintain up to date knowledge of employment law and HR best practices
- Provide clear, timely, and accurate HR guidance and policy support to managers and employees
- Manage employee relations matters, with support from external consultant for complex cases
- Liaise with managers and senior leaders to coach and advise on people issues, from conduct to capability. Escalate more complex matters to the HR consultant when required
- Support initiatives that promote a positive, inclusive, and high performance culture
- Lead engagement activities and feedback processes to enhance employee satisfaction and retention
- Conduct regular people and culture check ins to support wellbeing and engagement.
- Support and coordinate the annual performance review and pay review cycle, ensuring timelines and documentation are managed effectively
- Contribute to succession planning discussions and support career development frameworks
- Help coordinate training initiatives, working with external providers where appropriate.
- Provide timely and accurate payroll administration to support the Finance Director with monthly payroll
- Ensure payroll data is accurate, approved, and submitted in line with deadlines
- Administer employee benefits and act as the main point of contact for benefits queries.
- Collaborate with the Office Manager on office events (both socials and inclusion/wellbeing), facilities coordination, inventory management, and office security
- Support basic IT coordination for new starters and leavers, including equipment and systems access setup
- Cover Office Manager duties when they are on leave.
- Partner with external HR consultants on complex employment matters including legal advice, redundancies, conflict resolution, major incidents, and significant organisational changes
- Support implementation of consultant recommendations where required.
Requirements
- Proven experience as a standalone People Manager within a generalist HR and Talent Management and role
- Experience working in media/marketing services sector is desirable but not essential
- Strong end to end HR experience across onboarding/off boarding employee relations, performance management, payroll support, and HR administration
- Demonstrable experience managing recruitment and talent acquisition processes
- Confident advising and coaching managers on basic people matters, including performance, employee wellbeing, maternity, absences etc.
- Experience supporting payroll administration and employee benefits management
- Experience managing and maintaining a HRIS and ATS, with strong attention to data accuracy and reporting. HiBob and Workable experience desirable but not essential
- Experience supporting annual review and pay cycles, and contributing to training and development initiatives
- Up to date understanding of UK employment law and HR best practice. Exposure to US employment practices is advantageous
- Highly organised, proactive, and comfortable working independently while managing multiple priorities
- Strong interpersonal and communication skills with the ability to build trusted relationships across the business
- CIPD qualified or working towards qualification preferred.
Benefits
- 25 days’ holiday (plus public holidays and Christmas closure) and additional annual leave accrual for the first three years
- Competitive salary, benchmarked annually
- Enhanced family and personal leave policies
- Health cash plan (after 3 months) and employee assistance programme
- Hybrid working with home equipment allowance
- Regular social events and free tickets to live events
- Opportunities to help further shape the business culture and agency benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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