Responsible for quality improvement and process enhancement in financial products at Banco Daycoval. Collaborating with multiple departments to reduce complaints and improve customer experience.
About the role
- Commercial Credit Analyst assessing credit applications from customers and brokers while managing risk and ensuring compliance. Supporting Australian SMEs in the lending process with a collaborative team.
Responsibilities
- Assess commercial credit applications by analysing financial statements, bank statements and other relevant data
- Conduct phone interviews with applicants and brokers to gather information and negotiate loan criteria
- Provide accurate, quantitative credit assessments and recommend lending limits aligned with Shift’s credit appetite
- Ensure correct products and services are applied to customer applications
- Maintain detailed records of key risk factors and mitigation strategies to support decision making
- Build strong relationships with internal teams, customers, and brokers to enhance business performance
- Adhere to credit underwriting standards, compliance policies, and ensure data integrity in core systems
- Support Relationship Managers and Sales teams by providing coaching and upskilling
- Identify opportunities for process and service improvements to boost team efficiency
Requirements
- Previous experience holding a Delegated Lending Authority for commercial/business lending
- Strong business acumen and solid understanding of the SME market
- Proven track record in delivering excellent customer service
- Experience assessing commercial credit using financial and bank statements; experience with non-traditional data is a plus
- Analytical mindset with strong attention to detail
- Experience in risk or analytics roles or working with finance products in point-of-sale environments is advantageous but not essential
- Excellent communication and relationship-building skills
- Commitment to compliance and data accuracy
Benefits
- Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
- Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
- Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
- Family support – industry leading 26 weeks paid parental leave.
- Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
- Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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