Part - Time Sales Help at Lids retail stores focusing on exceptional customer service and maintaining store standards. Generating revenue and maintaining professional appearance as a Sales Help.
About the role
- Part-Time Retail Sales Assistant at Sheet Society bringing exceptional customer experiences to life in Fitzroy, Melbourne. Collaborating with the Store Manager to shape retail approaches in a unique shopping environment.
Responsibilities
- Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
- Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
- Managing inbound customer calls/queries and setting team expectations.
- Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
- Assisting our customers, no matter what their reason for coming to the store.
- Providing a cohesive brand experience and level of service that is second to none.
- Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
- Ensuring sales and store goals are met by maximising sales and gross profit, reviewing sales performance, and managing inventory to ensure total accuracy.
- Providing employee feedback to enhance the customer service experience while also reporting/managing individual team performance.
- Where necessary hold any performance conversations should the team’s performance not be meeting expectations.
- Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
- Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams.
- Including our monthly bed changeovers.
- Work with our WH and Operations teams when needed to coordinate store replenishment and recalls.
- Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
- Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.
- Working closely with our Warehouse and Operations Support teams.
- Working to support Customer Service with Customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back-of-house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously.
- Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
- Working to support Customer Service on customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
- Ensuring any key store information or notes are shared with the wider team.
Requirements
- Minimum of 2 years experience within the retail environment, in a position where you have demonstrated autonomy and accountability.
- Passionate about sleep, interiors, design and a love for styling.
- Sound knowledge of retail operations and customer experience.
- Excellent communication skills and the capability to work closely with all departments within the business.
- A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
- You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
- Inventory management experience and the passion to look for efficiencies within retail operations.
- You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.
Benefits
- Sweet Dreams Day - a day off on your birthday
- A fun social calendar
- Stores stocked with all the snacks and delicious coffee
- Career Development
- Generous staff discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Retail Sales Help generating revenue at Lids' sportswear stores. Fostering a passion for sporting and fashion goods by meeting customer needs.
Retail salesperson focused on generating revenue and meeting customer needs. Tasked with engaging in store maintenance and maintaining professional appearance.
Sales Manager for managing Distribution Partner Engagements in the South East and Florida. Support customer activity and pursue market opportunities with a flexible work approach.
Solutionist providing consultative sales services for The Brothers that just do Gutters, focusing on educational, solution - based sales in West Michigan. Opportunity for professional growth with a flexible schedule.
Sales Solutionist responsible for selling services offered by The Brothers that just do Gutters. Engage with clients to generate quality leads, meet sales goals, and ensure customer satisfaction.
Sales & Design Consultant working with clients to design custom closets and spaces. Guiding them through the design process and collaborating with the installation team for efficient installations.
Estimator position selling residential glass products, requiring 3 years experience in glazing and in - home sales. Develop estimates and generate leads while managing customer relations and expectations.
High energy individual in Recruiting team making outbound calls and nurturing leads. Ideal for those with sales experience and interested in fitness industry.
Designer/Sales Representative helping people organize their homes with Closets by Design. No experience needed, with 16 - week training and flexible working schedules available.