Head of AI Security at Absa developing security frameworks for AI systems. Responsible for safeguarding AI platforms against cybersecurity threats and ensuring secure development practices.
About the role
- Security Managed Services Engineer at NTT DATA ensuring client infrastructures are secure and operational. Handling complex security incidents and contributing to service improvement in a hybrid work environment.
Responsibilities
- Ensure clients' infrastructures are secure, robust, and running smoothly.
- Proactively identify and resolve technical incidents.
- Perform necessary checks and apply monitoring tools.
- Ensure all assigned infrastructure at client sites is correctly configured, installed, tested, and operational.
- Handle third-line support calls and uncover root causes of incidents.
- Engage with clients, providing continuous feedback and updates on their systems' statuses.
- Maintain zero missed service level agreement (SLA) conditions.
- Identify root cause of critical incidents and implement solutions for identified problems.
- Handle tickets of high complexity and deliver advanced solutions.
- Contribute to operational improvements.
Requirements
- Proven experience handling complex security infrastructure within a managed services environment.
- Strong background in IT engineering, preferably within medium to large ICT organizations.
- Deep working knowledge of ITIL processes.
- Proficiency in planning activities and projects well in advance.
- Strong client-focused approach, ensuring a positive client experience.
- Excellent communication skills, with the ability to work across different cultures and social groups.
- Effective listening skills and an ability to adapt to changing circumstances.
- Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
- Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or NSE 7 certification related certification is good to have along with advance technical certification like CCIE, CISSP (advantageous)
- Seasoned Managed Services experience handling complex Security Infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
Benefits
- Hybrid Working
- Diversity and inclusion policies
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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