Design Internship at our Milan Office specializing in Fashion and Knitwear. Supporting design development and research in a dynamic studio environment.
About the role
- Design Shop Order Coordinator managing design communications and customer service for Serena & Lily. Liaising between Home Office and Design Shop team in Del Mar, CA.
Responsibilities
- Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
- Partner with Retail Operations to complete required order updates.
- Monitor and reconcile order payment issues.
- Partner with Retail Support on delivery challenges.
- Partner with Customer Care in regard to order consolidation requests.
- Process COM and Custom Upholstery Orders.
- Assist with inventory receipt and organization; perform regular cycle counts.
- Manage system Inventory Dashboard (for prompt receipts and fulfillments).
- Any other tasks and responsibilities as assigned by Leadership.
Requirements
- 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
- Inventory management or warehouse experience preferred
- Strong communication and interpersonal skills
- Willingness to ask questions and seek solutions; self-starter
- Microsoft Windows proficiency, especially Word and Excel
- Ability to work in a team environment
- Strong sense of personal style
Benefits
- Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.
- Employees can enroll in our company’s 401k plan.
- During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.
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