Account Manager supporting E-commerce clients at secupay AG from first contact to long-term support. Collaborating with inside account teams and channel managers to drive client success
Responsibilities
You support our customers in the E‑commerce area and serve as their primary point of contact
You work together with the teams to develop customer relationships and identify cross‑selling and upselling opportunities
You prepare quotes and contracts and follow them through to successful closing
You actively advise on our new e‑commerce products, payment plugins, and online shop payment modules
You actively contribute to the further development of our sales processes in e‑commerce
You monitor market trends in e‑commerce and proactively share your findings
Requirements
You enjoy communicating—whether in person, by phone, or in writing
You work in a solution‑oriented way within the team and with our customers
You organize your work independently and respond flexibly to new requirements
You demonstrate initiative, negotiation skills, and creativity—even in complex situations
Ideally, you have prior experience in the financial services sector
You are fluent in German and have a very good command of English
Benefits
Job security: Permanent employment
Flexible working: On‑site and/or remote work
Historic location: Office in Pulsnitz (accessible via the S8 from Dresden) in a historic building with modern facilities
Lifelong learning: Needs‑based training and opportunities to take on additional roles within the organization
Culture: Appreciative collaboration, open communication, and dynamic teams
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