Technical Product Manager managing ITSM ServiceNow platform strategies for DaVita. Advising on best practices and overseeing integrations with enterprise tools while guiding AI feature implementations.
About the role
- Senior Technical Product Manager leading efforts on Scout’s Service Information platform and improving repair efficiency in digital ecosystem of automotive service.
Responsibilities
- Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform.
- Solve operational challenges related to service documentation, technician guidance, and content delivery.
- Drive the development roadmap for Scout’s integrated service content and repair management systems.
- Oversee modernization of legacy data formats (e.g., XML).
- Collaborate with engineering and content teams to build intuitive interfaces.
- Serve as a trusted advisor to internal and external partners.
- Lead the rollout of service content platforms across Scout workshops and internal teams.
- Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
- Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance.
Requirements
- 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
- Proven success in building and launching service-related digital solutions.
- Automotive service operations experience is strongly preferred.
- Experience working within complex system landscapes.
- Strong understanding of system architecture, APIs, different data formats, and cloud technologies.
- Experience with service content platforms, workshop systems, or vehicle communication tools.
Benefits
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
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