Senior Analyst at Huron consulting driving strategic growth and transformation for clients. Collaborating to adopt complex systems and assess operational success with Excel.
About the role
- Analista SR managing JIRA processes in a strategic role at Scanntech, ensuring operational efficiency in São Paulo. Involved in continuous improvement and process management across various channels.
Responsibilities
- Act strategically in handling and managing JIRAs (tickets) for the Retail Chains, Key Account, Pharmacy, Pets and Perfumery channels, ensuring proper prioritization, clear direction, swift resolution of requests and alignment with business objectives.
- Be responsible for orchestrating requests across internal teams, ensuring scope clarity, deadline adherence and delivery quality, with a focus on operational stability and satisfaction of internal and external stakeholders.
- Monitor and drive continuous improvement across channels, identifying bottlenecks, opportunities for automation, process standardization and evolution of operational flows.
- Track performance indicators, demand volume, SLAs and recurrence patterns, producing executive-level analyses and directing corrective and preventive actions.
- Serve as a technical and operational reference for the supported channels, ensuring governance, predictability and scalability of operations.
- Work alongside the Specialist on new product developments, assisting with internal validations and identifying discrepancies.
- Contribute to the maturity growth of the channels, supporting strategic initiatives, expansion projects and ongoing optimization.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Information Systems, Process Management, Logistics or related fields.
- Experience managing tickets and requests strategically using JIRA (or similar tools), including prioritization, organization and end-to-end follow-up.
- Experience monitoring and analyzing performance indicators (SLA, demand volume, recurrence, backlog), with a critical mindset and results orientation.
- Advanced knowledge of process management, continuous improvement, workflow standardization and operational stability.
Benefits
- Health insurance – for employee and dependents – 100% company-paid.
- Dental insurance – for employee and dependents – 100% company-paid.
- Caju benefit card (flexible benefit card usable as meal or grocery voucher).
- Transportation allowance.
- Wellhub.
- Childcare assistance.
- Maternity/paternity kit for recent parents.
- Coffee machine and office snacks.
- Scann Campus (Scanntech University).
- Strategy communication moments (town halls and "Coffee with the CEO").
- Partnerships with universities, language schools and SESC.
- Flexible working hours, coordinated with your manager.
- Partial day off on your birthday.
- Monthly celebrations for birthdays, company anniversaries, promotions, births, weddings and other special occasions.
- No dress code.
- Excellent work environment: 88% satisfaction in the Great Place to Work (GPTW) survey.
- Opportunities for career growth and professional development.
- Relaxed environment that encourages friendships, fosters creativity and boosts motivation.
- Programs and initiatives focused on employee well-being.
- Community engagement activities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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