Customer Service Level 2 Agent assisting North Carolina taxpayers with compliance via phone and email. Involves answering queries and resolving correspondence in a high - volume environment.
About the role
- FCL Customer Service Coordinator at Shipco Transport, a leading international cargo company. Responsible for assisting customer requests in ocean export services from Long Beach, California.
Responsibilities
- Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
- Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
- Reach out to overseas offices and agents for hazardous and other required approvals.
- Trouble shooting between customers and Shipco/Agent offices.
- Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
- Other duties as assigned
Requirements
- Minimum 1-3 years’ experience in ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
- Knowledgeable in all aspects of export customer service and/or operations.
- Strong data entry skills required.
- Excellent verbal and written communication skills, excellent organization skills, attention to details and an aptitude for a fast paced, multi-tasking, customer service minded environment.
- Resourceful and out of the box thinking.
- Relies on pre-established guidelines.
- Reports to the FCL Manager.
Benefits
- We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
- We offer medical, dental, life and vision insurance.
- STD and LTD insurance.
- We also offer a flexible benefits account.
- An optional wellness program.
- A matching 401(k) plan.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Claims Customer Service Advocate responsible for responding to customer inquiries and adjudicating claims. Also handles appeals and resolves complex inquiries based on organizational policies.
Customer Experience Associate at Withings providing support for health devices and solutions. Handling escalations, optimizing processes, and leading cross - team initiatives in healthcare.
Retail Sales Consultant role at Telstra focusing on delivering exceptional customer service and enhancing telecommunications experiences. Opportunity to grow in a diverse and inclusive team environment.
Retail Sales Consultant providing outstanding customer service at Telstra stores. Helping customers find products and solutions that enhance their telecommunications experience.
Retail Sales Consultant at Telstra connecting Australians by delivering exceptional customer service in store. Empowering customers with the products and services they need for a better telecommunications experience.
Retail Sales Consultant delivering exceptional customer experiences for Telstra at various locations. Helping customers find the right tech solutions while achieving sales targets and collaborating with the team.
Retail Customer Service & Sales Consultant at Telstra connecting customers to technology solutions for enhanced telecommunications experience. Focus on exceptional service and collaborative team environment
Customer Service Associate supporting internal and external clients in Mexico. Collaborating with Sales, Plant, and Logistics teams to ensure order processing and timely deliveries.
As a Customer Support Officer, manage collections for complex motor and property claims and maintain client relationships. Ensure compliance and develop economic recovery strategies for third parties.