General Manager managing fulfillment operations and driving efficiency at Stord, a consumer experience company. Leading teams and optimizing performance across multiple facilities to enhance customer satisfaction and profitability.
About the role
- Regional Safety and Quality Manager managing training and quality control within Safelite's designated region. Ensuring adherence to safety and operational standards across field teams in the United States.
Responsibilities
- Overseeing and managing all training and quality control activities within the designated region.
- Ensuring adherence to new technician training and certifications, driving down cost of quality and casualty loss claims, and acting as the regional health and safety partner.
- Driving consistency & execution of training programs.
- Monitoring and evaluating the quality of training program execution.
- Identifying trends using Pareto and frequency analysis.
- Partnering with regional leadership to ensure technical guidance is provided for escalated warranty and casualty loss customer issues.
- Collaborating with cross-functional teams to improve safety and operational efficiency.
Requirements
- High school diploma
- Proven experience in training, quality control, or a related field.
- Knowledge of Safelite health and safety, operational and technical processes.
- Skill in new process development and implementation.
- Strong knowledge of quality assurance principles, training methodologies, and best practices.
- Excellent communication, influencing, facilitation, presentation, change management and interpersonal skills.
- Proficiency in using training and quality management software and tools.
- Willingness to travel within region as needed, up to 50%.
Benefits
- Health & Safety: Regional health & safety business partner
- Training and Development: Support the Training Team with Train the Trainer sessions for new trainers.
- Quality Assurance: Ensure quality control standards for products, services, and processes across the region that are aligned to Safelite standards.
- Collaborate with regional leadership and cross-functional teams to implement nationally aligned best practices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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