Associate Support Consultant troubleshooting product issues and collaborating with teams at Veradigm. Providing support via phone, email, and chat in a hybrid work environment.
About the role
- Consultant in Business Solutions working with internal customers on identifying problems and opportunities. Collaborating on technology solutions and managing resources to deliver results.
Responsibilities
- Responsible for working with internal customers in the identification of problem areas and opportunities
- Idea management and evaluation
- Researching and scoping solutions
- Assembling and managing the human and technology resources to deliver new solutions
- Coordinates resources, timelines, and budgets for the portfolio of innovation ideas and projects
- Manages project issues and risks and escalates to appropriate stakeholders
- Establishes and maintains strong relationships across the organization for project execution and delivery
- Assists with leading the build, development, testing, and monitoring of technology solutions
- Demonstrates ability to document and translate requirements while making connections to business processes
- Identifies new market spaces where technology and data strategy can benefit Ryan customers or service delivery methods
Requirements
- Bachelor’s degree or Master’s degree in business management, tax, computer science, information systems (MIS) and equivalent STEM degrees or equivalent experience
- 3+ years related experience and/or training or equivalent combination of education and experience.
- Able to apply tax and technology domain expertise with good judgment and impactful communication
- Proven ability to develop and cultivate meaningful relationships with internal/external clients
- Operates efficiently, ensuring profitability of work and stewardship of company resources.
- Exhibits determination, resilience, and commitment.
- Microsoft® Excel and Access
- Microsoft® Outlook
- Microsoft® Word
- CRM, and internet navigation/research
- Fluency in at least one programming language and/or scripting language highly desired (Python, Java, C++, etc.)
- Experience with one or more database platform
- Experience with one or more Robotics Process Automation platforms
- Experience with one or more data analytics and/or visualization platforms
- Functional knowledge of finances packages such as HRIS, CRM, and ERP systems is strongly preferred
- Certifications PMP Project Management Professional Certification (preferred)
- CSM Certified ScrumMaster (preferred)
- PMI-ACP Agile Certified Practitioner (preferred)
- Six Sigma Green Belt or Black Belt (preferred)
- Alteryx Certification (preferred)
- PMI-PBA Professional in Business Analysis (preferred)
- Six Sigma certification (preferred)
Benefits
- Hybrid Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO)
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- Benefits Eligibility Effective Day One
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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