Hybrid Manager – Global Program Operations

at RSM US LLP

• Job title: Manager – Global Program Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $107,000 - $214,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, Chicago, United States

About the role

• Manager overseeing One Microsoft Global Program operations across RSM’s global network. Ensuring compliance and operational excellence for onboarding and program enablement across member firms.

Responsibilities

• Serve as the primary liaison for onboarding new RSM member firms into the 1M Global Program
• Guide firms on CSP Direct participation, licensing requirements, Partner Center processes, and Microsoft incentive eligibility
• Coordinate with RSM US licensing, delivery, GTM, and marketing teams to ensure consistent activation and onboarding workflows
• Enforce governance standards across CSP Direct, Co‑op, MDF, and Partner Center operations
• Maintain and enhance documentation, guides, and operating procedures for CSP Direct participation and Microsoft incentive programs
• Monitor Partner Center hygiene, including PAL/CPOR/DPOR accuracy and customer association requirements
• Support audit readiness for Co‑op, MDF, and CSP programs
• Respond to member firm inquiries related to Microsoft incentives, licensing, and Partner Center processes
• Support documentation and reporting for Co‑op claims, MDF usage, and other Microsoft program requirements
• Coordinate and administer MCAIPP benefit usage, tracking, and communication to ensure member firms receive applicable support throughout the program year
• Ensure firm activities adhere to Microsoft program rules and RSM standards
• Coordinate required financial, operational, or incentive-related processes tied to Microsoft programs without disclosing internal program models
• Partner with RSM US Finance to maintain accurate tracking, documentation, and firm communication related to Microsoft program participation
• Track firm progress within the 1M maturity model and identify gaps, risks, or required interventions
• Develop dashboards and reporting that reflect activation milestones, engagement levels, and performance metrics
• Escalate issues when firms fall behind on required operational or compliance milestones
• Schedule and facilitate Office Hours, training webinars, onboarding sessions, and other program communication touchpoints
• Coordinate updates, resources, and communication across RSM US teams, Microsoft field teams, and global member firm stakeholders
• Maintain a consistent cadence of program enablement materials and updates to support ongoing compliance and engagement

Requirements

• 3–5 years of experience in partner operations, program management, Microsoft channel programs, or technology operations
• Familiarity with Microsoft Partner Center, CSP Direct, licensing models, and incentive programs such as MDF and Co‑op
• Strong communication, coordination, and stakeholder management skills across global teams
• Experience working with CRM systems and Microsoft tools such as Excel, Teams, and SharePoint
• Ability to manage multiple priorities and maintain accuracy in a fast‑paced environment
• Prior experience supporting Microsoft partner programs, CSP Direct operations, or incentive governance (preferred)
• Experience working within a global consulting firm or multi‑entity operating model (preferred)
• Understanding of Dynamics 365, Azure, Modern Work, and Microsoft solution areas (preferred)

Benefits

• Flexibility in your schedule
• Competitive benefits and compensation package