Senior Manager for Camp Oasis responsible for supporting camp activities for pediatric IBD patients. Collaborating with stakeholders to provide a supportive community and manage multiple camp logistics.
About the role
- Manager of Customer Planning for hybrid work environment focused on digital infrastructure solutions. Collaborate with cross-functional teams and support customer engagement strategies.
Responsibilities
- Develop and maintain structured account planning frameworks for priority customers
- Ensure Customer Leads maintain clear engagement plans, objectives, milestones, and next steps
- Support development of multi-year customer engagement roadmaps aligned with Rowan’s capital deployment strategy
- Implement and manage a light-touch CRM approach (likely SmartSheets-based)
- Maintain weekly visibility into customer status, stage, and key actions
- Ensure opportunity data is current and accurate for executive reporting, MBRs, and investor updates
- Support competitive tracking and customer intelligence coordination with BD Ops and Customer & Market Insights
- Partner with BD Ops to align customer planning with commercial execution timelines
- Support coordination between Customer Leads, Sales Engineering, and internal teams
- Help ensure customer opportunities are sequenced and scoped appropriately
- Strengthen planning discipline as Rowan scales, while avoiding unnecessary bureaucracy
- Identify workflow gaps and recommend improvements to enhance execution clarity
- Support onboarding of new Customer Leads with structured planning tools and processes
Requirements
- 3–5+ years of experience in sales operations, strategic planning, business operations, consulting, or related roles
- Experience supporting enterprise or strategic account teams preferred (data center, infrastructure, real estate, energy, or adjacent industries a plus)
- Bachelor’s degree required (Business, Finance, Engineering, Economics, or related field preferred)
- Strong organizational and analytical skills with ability to synthesize complex information into clear action plans
- Experience with CRM and reporting tools (SmartSheets, Salesforce, HubSpot, or similar)
- Ability to work cross-functionally with executive visibility
- Clear communicator who balances structure with flexibility.
Benefits
- Hybrid working environment
- Team building and educational opportunities
- Generous benefits package including robust health benefits and a 401(k) company contribution
- Unlimited PTO
- Competitive compensation and bonus plan
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