IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
About the role
- Senior Field Service/Support Engineer providing on-site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
Responsibilities
- You are responsible for providing on-site Drives, PLC, Motion, HMI and software products commissioning and troubleshooting as well as technical support on automation projects to Customers, involvement engineering and implementing field modernization.
- You are responsible for supplying good paperwork of field service and engineering. Ensure all related documents are good. Preparation and full provide.
- You are responsible for providing the right off site and on-site communication to products department.
- Fault analysis skills are required.
- You are responsible for providing the communication to customers on service relevant matters – schedule, working plan, service content, delivery progress, customer feedback response, follow-up action.
- You are responsible for providing automation project retrofit works.
- You are responsible for customer equipment /devices periodically maintenance and examination.
- You are responsible for project debug and programming.
- You are responsible for supplying good paperwork of field service and engineering. Ensure all related documentation is well prepared.
- You will deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction.
- You will keep improving self-engineering capabilities and exchange best practice with other team members to improve team's capabilities.
- You will work closely with Delivery & Project Manager to guarantee customer acceptance.
Requirements
- University Degree in Electrical or Automation Engineering.
- Higher level of education will be considered dependent on postgraduate experience.
- Approximately 10 years of minimum experience in Engineering/Site support.
- Strong communications are essential.
- Rockwell Automation products knowledge/work experience is required.
- Good English capabilities.
- Ability to work well in a team environment.
- Able to travel frequently and work on site environment.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- ... and other local benefits!
Job title
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