Customer Care Specialist providing excellent support for retail customers via various communication channels in Singapore. Ensuring customer satisfaction and effective communication.
About the role
- Sales Support Representative providing pricing and quotation support to Sales teams at Rockwell Automation. Assisting with customer queries and maintaining CRM data quality.
Responsibilities
- Provide CRM data quality support and maintenance to the Sales team.
- Provide first level support to the Sales team with internal RA processes and tools.
- Assist the Sales team with customer queries, including signposting to the correct department.
- Assist in reducing the administrative burden on Sales team.
- Assist in providing a great experience for customers.
- Good experience and understanding of Rockwell products, processes and tools.
- Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date.
- Provide continuing liaison with sales forces, internal departments within matrix structure, customers, and distribution channels.
- Provides information to support effective management of the business.
- Demonstrates behavior in accordance with Rockwell Automation values.
- Acts with highest integrity in all areas.
- Independent working behavior.
- Flexibility
Requirements
- Bachelor's degree or similar
- Excellent English language (write, read and speak).
- Prior experience in customer support with a technology-based organization.
- PC knowledge: MS Office Suite especially Outlook, Excel, and PowerPoint.
- Daily use of CRM packages.
Benefits
- On-demand digital course library for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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