Field Service Engineer at OPTEL Group GmbH managing the setup of Track and Trace Systems in Germany. Responsible for system tests, customer support, and technical configurations.
About the role
- Field Support Engineer providing onsite technical support for automation systems in Italy. Responsible for installation, troubleshooting, and maintenance of complex automation systems across customer sites.
Responsibilities
- Provide onsite installation, troubleshooting, maintenance, and repair support for complex automation systems.
- Serve as the key technical liaison to our customers, ensuring high operational quality and exceptional service delivery.
- Install, configure, and commission complex automation equipment and systems at customer sites.
- Diagnose issues, perform repairs, and execute preventive maintenance to ensure optimal system performance.
- Provide customer training on system operation, maintenance, and best practices.
- Document service activities, technical findings, and recommended actions using defined company procedures.
- Build and maintain productive relationships with customers and internal teams to support project success.
Requirements
- Bachelor's degree in Engineering (Electrical, Automation, Mechatronics, or related field), or equivalent professional experience aligned to the job profile
- Minimum of 2 years of experience in field service, technical support, or a related engineering environment.
- Developing professional expertise with the ability to apply company policies and procedures to resolve a variety of issues.
- Ability to travel 60% of the time.
- A valid driver's license.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- Other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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