Engineer designing, planning, and implementing cloud infrastructure for diverse clients in Defence Enterprise Business Unit. Support operations and manage system/network infrastructure projects effectively.
About the role
- Consultant Engineer providing advanced technical and functional support for Rockwell Automation's MES solutions. Collaborating with teams to resolve complex issues and improve customer operations in regulated industries.
Responsibilities
- Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite)
- Diagnose and resolve complex application, integration, infrastructure, and performance issues
- Support customer environments through phone, screen sharing, and email interactions with L3 support teams
- Analyze system behavior across MES, ERP, databases, servers, and network layers
- Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams
- Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field (other disciplines considered based on relevance)
- 5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems
- Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework
- Knowledge of Life Sciences manufacturing and associated MES/ERP tools
- Legal authorization to work in the United States without present or future sponsorship.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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