Digital Engagement Leader Director at CLA owning client experience and leading digital consulting engagements. Driving continuous improvement and fostering enterprise collaboration across projects.
About the role
- Aquatics Director overseeing day-to-day YMCA aquatic operations and ensuring a safe, high-quality experience in Loves Park, IL. Leading a team and engaging with community members.
Responsibilities
- The Aquatics Director is responsible for overseeing the day-to-day operations and growth of YMCA aquatic programs at designated locations.
- This position is responsible for ensuring a safe, high-quality experience for all staff, volunteers, members, program participants, and guests.
- They will achieve this by creating a positive atmosphere that welcomes and respects all individuals and adheres to strong safety practices in accordance with YMCA policies and procedures.
- This position will also lead a team to build positive relationships with staff, volunteers, members, and program participants through effective listening and communication.
- They are committed to building connections within the YMCA and our community.
- Develop strategies to motivate staff and achieve goals.
- Provide clear job expectations for all aquatic roles.
- Serves as a member of their branch, Aquatics Department, and YMCA Leadership Team.
- Will attend all scheduled meetings, including, but not limited to, branch team meetings, operation meetings, and leadership meetings.
- Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
- Provides direct supervision to leads and frontline staff to ensure their professional development and success.
- Recognizes, develops, and strategizes department staffing needs, including but not limited to, swim lesson instructors, lifeguards, and adaptive swim lessons instructors.
- Manages and supports through staffing, scheduling, payroll, and programming.
- Follows all YMCA policies and industry-leading practices as well as local, state and federal regulations and laws.
- Creates, implements, and documents an annual inservice calendar that meets or exceeds leading industry standards, YUSA standards, and the association's general liability insurance recommendations.
- Seeks and provides regular feedback.
- This includes: meeting with all aquatic staff two times per year; meeting with aquatic leads monthly; meeting with swim lesson team 6 times per year; meets with association aquatic peers monthly.
- Participates in quarterly program cabinet meetings to support the aquatic department in the areas of program development, staff training, program quality standards, recertification, audits and resource development.
- Supports their Branch Executive Director through hosting and leading annual branch meeting.
- Collaborates with their Branch Executive Director in the hiring process of Aquatic leadership positions.
- Partners with association peers to develop Association Aquatics Staff Handbook, ensuring all policies and procedures are up to date annually.
- Operational management of branch-specific assigned locations and programs.
- Develops and implements quality control measures to ensure delivery of quality programs, integrated marketing approaches, smooth enrollment processes, coordination of recruitment strategies and regular reporting progress of core outcomes.
- Ensures quality programming and best-in-class member experience, expanding program offerings and developing new aquatic program opportunities.
- Responds promptly to member and participant concerns, typically within 24-48 hours, across phone, email, and other communication channels.
- Develops and implements strategies to build capacity and drive participation in designated program areas using participant usage, enrollment, and feedback data.
- Responsible for meeting, and/or exceeding budgeted revenue while appropriately managing expenses.
- Participate and support staff, annual, and capital campaigns.
- Be visible, accessible, and responsive in aquatics areas.
- Ensures all communication materials, schedules, and promotions are accurate, updated, and brand compliant.
- Ensures accuracy of aquatics program information across all physical schedules, online schedules/applications, and internal systems.
- Responsible for following all Human Resource processes.
- Partners with association maintenance team to ensure a safe and effective chemical maintenance program is active and in place.
- Maintains cleanliness in spaces involves ensuring that all areas are sanitary, tidy, organized, and free from clutter, creating a welcoming environment for all.
- After events, it is essential to systematically put items back in their designated places, restoring order and preparing the area for future use.
- Prepares staff to respond in the event of an emergency. This includes training on the facility Emergency Response Plan.
- Maintains the NEB Aquatics Safety Plan and Partner Facility Safety Plans.
- Works directly with association peers to monitor and replenish medical supplies, oxygen tanks, and AEDs for assigned YMCA locations.
- Maintain and retain all records for pool maintenance, staff training and certifications, program member attendance and evaluation of employees and participant skills according to YMCA, local, state and federal rules, regulations and laws.
- Ensure proper facility opening, closing, and security.
- Serves as a member of YMCA Leadership Team and supports the overall objectives of the YMCA, sharing in Manager on Duty responsibilities.
- Ensures uniform and personal appearance are clean and professional.
- Ensures a strong emphasis on character development while fostering an inclusive environment that celebrates diverse perspectives, promotes understanding and respect, and creating experiences where everyone feels valued and empowered to contribute.
- Reports damaged equipment or safety hazards promptly.
- Performs any other functions necessary for smooth and efficient operation.
Requirements
- Minimum age of 21
- High school diploma or equivalent, required
- Bachelor's degree in related field, preferred
- Minimum High School Diploma or GED, required
- YMCA Team Leader certification, preferred
- 3 years of experience in delivering high-quality aquatic programming, required
- 2 years of supervisory experience, preferred
- Current YMCA Lifeguard certification or equivalent (must attain YMCA Lifeguard certification within 90 days of hire)
- Current YMCA Lifeguard Instructor certification or equivalent (must attain YMCA Lifeguard Instructor certification within 180 days of hire)
- Current YMCA Swim Lesson Instructor certification or equivalent (must attain YMCA Swim Lesson Instructor certification within 120 days of hire)
- Current Basic Life Support (CPRO), First Aid, and Emergency Oxygen certifications
- Successfully complete the YMCA Lifeguard swim test and maintain certification level of physical and mental readiness
- Responsible for recertification before expiration
- Certification to attain within 180 days of hire: Certified Pool Operator
- Certification to attain within one (1) year of hire: YMCA Lifeguard Instructor Trainer
- Certification to attain within one (1) year of hire: YMCA Swim Lesson Instructor Trainer
- Strategic thinker, inspiring communicator, and inclusive leader
- Energized by building systems and relationships that make people stronger inside and out
- Current Praesidium Academy training
Benefits
- Employment benefit information available here
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