Lead role investigating and maintaining complex property claims in East/Central Missouri. Field - based position requiring customer interaction and extensive claims expertise.
About the role
- Claims Representative providing coverage determination and facilitating claims processing for Rockingham Insurance Company. Investigating claims and maintaining customer service at a high level in a professional environment.
Responsibilities
- Provide prompt contact, investigation, and coverage determinations of assigned claims while demonstrating a high level of customer service.
- Contact insureds, claimants, and all other relevant parties to facilitate the processing of claims.
- Investigate claims promptly according to policy provisions while promoting a high level of customer service.
- Demonstrates a comprehensive knowledge of insurance policies and Rockingham guidelines to provide coverage determination through policy interpretations.
- Maintain an effective claim diary system through accurate documentation of all claim activities in accordance with established procedures.
Requirements
- High school diploma or GED required; undergraduate degree preferred.
- One year of experience working in the insurance industry preferred.
- Proficiency in Microsoft Office products.
- Strong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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