Service Engineer role providing technical support and coordination for cutting - edge energy systems. Focused on problem - solving and client management in a dynamic environment.
About the role
- Field Engineering Specialist supporting Roche assigned product lines through travel and on-site service. Providing technical support, repairs, and installations with a focus on customer satisfaction.
Responsibilities
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines
- Offer valuable service to laboratory customers in assigned territory
- Provide routine technical support, on-site service, repair, and installation of Roche products
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities and contribute to quality improvement
- Focus on maximizing customer satisfaction
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
- Ability to travel, including overnight travel, is a requirement for this role
- Preferred: 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Benefits
- Discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at link provided
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