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About the role
- Community Liaison supporting business operations and communication throughout construction phases at Ripple Fiber. Ensuring relationships with stakeholders and coordinating logistics while serving in Kitty Hawk, NC.
Responsibilities
- Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases.
- Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases.
- Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed.
- Organize and attend meetings or events with community representatives to provide project updates and gather input.
- Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in “Prospecting” status.
- Represent Ripple Fiber at Chamber of Commerce events.
- Attend developer associations/meetings to assess potential opportunities.
- Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met.
- Coordinate logistics and communications for various phases of the construction process.
- Support internal teams by providing community-related insights that impact project timelines and execution.
- Facilitate the transition of signed private communities from the Community Developer role to the active build phase.
- Ensure construction timelines and commitments are upheld in accordance with expectations and agreements.
- Oversee the deployment of marketing tactics at each necessary phase of the build.
- Ensure community messaging aligns with company branding and project objectives.
- Collaborate with the marketing team to distribute promotional materials, announcements, and project updates.
- Assist in organizing events or outreach efforts to engage residents and stakeholders effectively.
- Conduct weekly touchpoints with marketing and social media teams to ensure market success.
- Participate in identifying sponsorship opportunities that align with company initiatives.
- Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies.
- Monitor and track commitments made to communities, ensuring follow-through on promises and expectations.
- Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines.
- Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations.
- Assist in administrative duties, reporting, and documentation related to community relations and project progress.
- Willingness to door hang for Pre-CX and pivot on the fly as needed.
- Weekend work required when necessary.
Requirements
- Strong interpersonal and relationship-building skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience in community relations, project coordination, or a related field preferred.
- Knowledge of HOA processes, property management structures, and construction project timelines is a plus.
- Background in account executive roles, event coordination, sales, and communications.
- Experience with MDU/relationship management.
- Familiarity with local communities or existing community contacts preferred.
Benefits
- competitive pay
- comprehensive health benefits
- 401(k) with company match
- supportive work environment where innovation and teamwork thrive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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