IT Operations Engineer solving tech issues and supporting desktop technology across various locations. Ensuring productivity through troubleshooting and IT project management.
About the role
- IT Operations Coordinator facilitating IT operations within a hybrid role; focused on coordination and support. Responsibilities include managing IT queries and systems efficiently.
Responsibilities
- Coordinating day-to-day IT operations across the business
- Acting as a primary point of contact for IT-related queries and issues, triaging and progressing as appropriate
- Working with outsourced IT support partners to ensure effective helpdesk delivery and issue resolution
- Monitoring and escalating support issues where required to maintain service quality
- Procuring and coordinating end user IT equipment such as laptops, mobiles, and peripherals
- Managing IT onboarding and offboarding processes for starters and leavers, including equipment provision and access
- Supporting and administering core business systems and platforms, including Microsoft 365 and business applications
- Supporting the maintenance and organisation of SharePoint sites, content, and structures
- Assisting with Microsoft licensing administration, including licence assignment and user access
- Supporting user administration tasks such as profile updates, group membership, and access changes
- Working closely with colleagues to understand operational needs and improve how systems and processes are used
- Liaising with external suppliers and service providers where required
- Supporting system adoption through clear guidance, documentation, and user support
- Supporting the delivery of business IT projects, including user communications and change support for new platforms
- Assisting with the rollout of cyber security and information security initiatives across the business
- Maintaining accurate records, documentation, and operational processes
Requirements
- Experience in an operational, systems, or coordination role
- Confidence working with business systems or CRM platforms
- Some experience working with Microsoft 365 and SharePoint
- Experience coordinating with third party suppliers or service providers
- Strong organisational and communication skills
- The ability to work independently while knowing when to seek guidance
- A practical, problem solving mindset
Benefits
- Fixed-term maternity cover
- Structured onboarding plan
- Ongoing guidance from IT Director
- Support for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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