Associate Director leading innovation initiatives for LGBTQ+ health at Penn. Overseeing project execution and sustainability strategies to improve health outcomes.
About the role
- Implementation Director overseeing software implementations to drive customer outcomes for LexisNexis Risk Solutions. Collaborating with cross-functional teams to ensure project success on time and budget.
Responsibilities
- Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements.
- Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies.
- Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans.
- Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels.
- Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams.
- Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines.
- Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations.
- Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions.
- Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed.
- Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle.
Requirements
- Typically 10+ years of experience in program management or software implementation roles
- Bachelor’s degree in Business, Computer Science, or Information Technology
- Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum
- Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes
- Preferred familiarity with name screening software and Screening Compliance Program requirements
- Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce
- Strong ability to translate technical concepts for non‑technical stakeholders.
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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