Technical Writer responsible for creating and editing SOPs, job aids, and process maps. Supporting documentation processes to ensure clarity and consistency in Genworth's operational practices.
About the role
- Senior Technical Writer creating user-facing documentation and UI text for building automation products. Collaborating with developers to ensure accurate, user-focused content and timely project delivery.
Responsibilities
- Ensure the successful completion of all user content required for product releases
- Develop topic-based content based on DITA principles and technical writing best practices, with an emphasis on usability and consistency with the TechComm voice and style guide
- Generate documentation for Reliable Controls hardware, firmware, and software products, in multiple formats including integrated help, HTML and PDF
- Use Reliable Controls products like a customer to understand workflow, product operation, and potential customer pain points
- Attend sprint demos, review provided resources and otherwise research and gather information required for accurate documentation
- Understand and integrate information into clear, consistent, comprehensive, useful content
- Collaborate with developers and subject matter experts to generate clear, consistent, comprehensive and useful user interface text and messaging
- Project-manage documentation deliverables to coordinate with software, firmware, and hardware product development processes
- Continuously improve TechComm team deliverables and processes by collaborating with the team to develop and share topics, content, ideas, and expertise
- Contribute to TechComm best practices, content, and style guide, and reinforce these when reviewing content produced by others
Requirements
- 5+ years of technical writing experience in software or firmware product development
- Expertise in applying technical writing best practices such as DITA, minimalism, and topic-based authoring
- Expert technical writing and composition skills
- Degree or diploma in technical writing, computer science, communications, or related field, or equivalent experience
- Proficiency in MadCap Flare or other online help authoring tools
- Working knowledge of HTML and CSS
- Working knowledge of Confluence and Jira, or other project management tools
- Agile and project management roles and processes
Benefits
- A highly competitive extended health and dental plan for you and your family
- A yearly RRSP contribution on the company’s behalf, plus employee contribution matching to support your financial growth
- An annual profit sharing bonus that recognizes your contributions to our growth
- An annual salary that is based on market data and reviewed annually, with merit increases and cost-of-living adjustments
- A flexible hybrid work environment and generous paid time off
- Access to free on-site gyms at both locations, along with social events nearly every month
- Paid for choosing sustainable transportation
- Tuition assistance and training support (up to $2,000 per year) for courses relevant to your role
- Mentorship from experienced team members
- Development pathways that help you thrive personally and professionally
- Awards and recognition for both long service and outstanding achievements
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