PR & Communications Intern at Relay supporting editorial and customer storytelling efforts. Ideal for those looking to gain hands-on experience in a growing fintech company.
Responsibilities
Help manage Relay’s PR and customer surveys to gather rich data that will support our external thought leadership and media storytelling
Maintain an always-on internal customer research engine to uncover compelling and unique stories among the small businesses who use Relay to manage their cash flow
Conduct regular, remote 1:1 customer interviews to meet the real people behind the businesses, capture their stories and distill them into exciting PR case studies
Support the planning, drafting, editing of key announcements and news moments at Relay
Help compile the key pieces of a compelling PR pitch, including photography/creative, new data/statistics, customer bios, written quotes, contact information and UTM links
Assist with content QA, and fact-checking
Help maintain PR calendars, documentation, and workflows to keep projects organized and moving forward
Contribute to PR performance tracking by helping to maintain performance metrics measuring the impact of news coverage, and PR events and activities
Collaborate with cross-functional partners (Data, Lifecycle Marketing, Product Marketing, Design) to share insights, align on messaging and oversee multi-step projects.
Pitch ideas for new stories, formats, or improvements based on what’s trending
Requirements
Currently pursuing or recently completed a degree/diploma in PR, Journalism, Communications, English, or a related field
You enjoy writing and editing, and are excited to develop your voice and craft in a professional setting
You are organized, detail-oriented, and comfortable juggling multiple projects at once
You’re curious by default—you like understanding *why* things work and how ideas connect
You’re comfortable working with feedback and revising your work accordingly
You have strong written communication skills and are eager to continue improving them
You can spot a compelling case study from a mile away and understand the secret ingredients to bold and exciting customer storytelling
Familiarity with small business storytelling or conducting large-scale surveys
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