Operations Application Engineer at Fiserv, ensuring reliability of business applications and high - performance systems. Involves automation, monitoring, and incident response in Fintech services.
About the role
- Technical liaison for valued customers in the beverage-focused application engineering role. Support sales and provide solutions while traveling to customer sites across North America.
Responsibilities
- Serve as the technical liaison for valued customers and support sales in project discussions
- Translate customer drawings and specifications into product solutions
- Create quote and selection tools, technical sales documents & presentations
- Travel to customer and distributor sites to introduce new products and troubleshoot installations
- Handle technical complaints and recommend product selections
- Engage with end users and OEMs to create novel solutions in the beverage market
- Participate in exhibitions and trade shows as necessary
- Support plant operations with cost-saving initiatives and a continuous improvement culture
Requirements
- Bachelor’s degree in a technical discipline and/or 3-years + of equivalent, related experience
- Demonstrated organizational skills with an emphasis on details and documentation
- Ability to travel and work at a customer site for extended periods of time
- Strong relationship and team-building skills, including conflict resolution
- Eager to learn and look beyond the main question when communicating with customers
- Must be a customer-facing contact who can quickly react to claims and requests
- Cooperate with sales colleagues and specialists and engage with global engineering team
- Proficient in Microsoft Office applications, Teams, One Drive/Sharepoint, Salesforce
- Past SAP or Oracle experience is a plus!
- Fluent in English (written and spoken) – basic proficiency in at least one other language.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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