Hybrid Sales & Service Administrator – Social Housing

at Reconomy

• Job title: Sales & Service Administrator – Social Housing
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Telford, United Kingdom

About the role

• Sales and Service Administrator supporting the Social Housing team at Reconomy Connect. Responsible for processing supplier information and managing customer queries.

Responsibilities

• We’re looking for a **Sales and Service Administrator** to join our **Social Housing team**, where you’ll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day.
• You’ll be responsible for processing supplier information, keeping our systems accurate and up to date, and responding to queries in a timely and professional way.
• A key part of the role is building strong relationships with our customers and supply chain partners, particularly when managing invoice queries by taking ownership to ensure issues are fully investigated and resolved, identifying root causes and training opportunities to support the business processes.
• As part of a close‑knit, fast‑paced team, you’ll balance organisation and prioritisation to manage day‑to‑day tasks, handle ad‑hoc requests and use your problem‑solving skills to support the wider team.
• You will also form part of our customer service team by responding to inbound calls and emails daily as required.

Requirements

• A friendly and professional communication style, with confidence working with customers and suppliers.
• Good organisation skills and the ability to juggle priorities in a busy environment.
• Strong attention to detail, especially when raising orders and maintaining system data.
• A proactive mindset, with a willingness to take ownership of queries and follow them through to resolution.
• A team‑player attitude, while also being comfortable managing your own workload to ensure deadlines are met.
• Problem‑solving skills and the ability to stay calm and focused under pressure.
• Be able to use Microsoft systems such as excel and word.
• Flexibility to support customer service teams during peak times.
• Finding the root-cause of a query and identifying any training opportunities for the business.

Benefits

• **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
• **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• **Community engagement:** Volunteer days and collaboration with local charities
• **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change