Manager, Marketing Technology overseeing the strategy and roadmap of MarTech capabilities at S&P Global. Collaborating with teams to deliver measurable business outcomes in the Mobility sector.
About the role
- Senior Support Analyst managing reactive support via chat and WhatsApp for a SaaS e-commerce CRM company. Investigating root causes and ensuring high customer satisfaction.
Responsibilities
- Provide reactive support via chat and WhatsApp
- Resolve as many requests as possible with accuracy
- Ensure speed without compromising quality
- Avoid reopenings and rework
- Maintain a high level of customer satisfaction (NPS)
- Investigate root causes of issues
- Apply critical thinking when facing unforeseen scenarios
- Ensure no request goes without a response
Requirements
- Experience with SaaS
- Previous experience in SaaS support
- Strong problem-solving skills
- Analytical mindset and solid logical reasoning
- Comfortable using digital tools
- Autonomous in investigating and testing solutions
Benefits
- Multi-benefit card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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