Especialista en Resolución de Disputas y Chargebacks, participando en un nuevo procesador de tarjetas de crédito. Rol clave en la eficiencia operativa y buenas prácticas en el sector financiero.
About the role
- Investment Services Representative at RBC Direct Investing providing client solutions via phone and electronic communications. Must be client-focused, with strong problem-solving and organizational skills.
Responsibilities
- Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing
- Work within specified performance metrics for all client communications (verbal or written)
- Uphold a professional image of RBC and RBC Direct Investing Inc. at all times
- Actively promote the capability and functionality of the RBC Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients
- Provide helpful and engaging, knowledgeable, accurate, responsive, and professional services to clients, including prompt and courteous completion of trade instructions via telephone, or electronic means, all within regulatory requirements and guidelines
- Understand and apply industry rules and regulations (e.g. CIRO, Provincial, etc.), as well as RBC Enterprise and RBC Direct Investing Inc. policies and procedures to all activities performed
- Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations
Requirements
- Ability to work independently with proven time management, organizational, problem-solving skills and the ability to multitask
- University or College degree/diploma or a minimum of 1 year of relevant business experience in a client service role, driven to help meet clients’ needs
- Strong English communication (verbal, written, and transcription), analytical /organizational and time management skills, along with an attention to detail
- Exceptional customer service skills and, friendly and professional telephone skills
- Completion of the following required exams will be a requirement of the job: Completion and maintenance of standing (per regulatory requirements) for the following required exams or must be completed as per the timelines below: Canadian Investment Regulatory Exam must be completed within 15 weeks of the start date OR Completion and maintenance of Chartered Financial Analyst (CFA) certification level 1 or any higher levels of the CFA program AND CIRO Mandatory Conduct Training must be completed within 15 days of obtaining licensing approval from CIRO Derivatives Exam must be completed within 35 weeks of the start date
- Prior completion and maintenance of standing (per regulatory requirements) of the Canadian Investment Regulatory Exam (CIRE) or Chartered Financial Analyst (CFA) certification level 1 and Derivatives Exam
- Fluency in Mandarin, Cantonese or French an asset
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact on our clients
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work and take on progressively greater accountabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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