Customer Service Level 2 Agent assisting North Carolina taxpayers with compliance via phone and email. Involves answering queries and resolving correspondence in a high - volume environment.
About the role
- Customer Service Representative managing orders and customer relations for German clients. Working in a hybrid environment with a focus on logistics coordination and process optimization.
Responsibilities
- Managing and tracking orders from customers in Germany
- Maintaining existing customer relationships, understanding their needs and providing high-quality service
- Handling logistics coordination tasks and collaborating with freight carriers
- Proactive cooperation with production planners and supply chain representatives
- Supporting the sales team
- Managing unexpected events and minimizing their impact
- Participating in the optimization of internal processes
Requirements
- Previous experience in a customer service role is an advantage
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks
- Fluency in German
- SAP knowledge is an advantage
- English knowledge is conversational
Benefits
- Permanent appointment with a stable and reputable company
- Full-time working hours with a hybrid remote option
- Opportunities for career growth and development
- Competative salary
- Comprehensive health insurance
- Dynamic and diverse work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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