Technology Consultant providing technology consulting for SAP solutions at Hewlett Packard Enterprise. Responsible for client relationships and delivering technical solutions for business needs.
About the role
- Analista de Suporte SAP B1 role includes technical support for SAP Business One and managing customer inquiries. Collaborate on configuring and administering the software solutions.
Responsibilities
- Provide high-quality technical support to clients, handling level 1 and 2 support tickets;
- Receive, log, analyze and resolve requests according to established procedures;
- Install and configure SAP Business One for end users;
- Perform basic administration and configuration tasks for the system and its add-ons;
- Analyze, interpret and resolve technical and functional issues and questions;
- Document support activities with evidence, including screenshots and step-by-step descriptions of applied solutions;
- Manage own ticket queue, set priorities and ensure SLA compliance;
- Keep incidents updated with clear information about the support provided;
- Issue technical reports with detailed solutions at the end of support activities;
- Keep client records up to date in GLPI (access credentials, system and contact information);
- Maintain efficient and continuous communication with clients to ensure their satisfaction;
- Identify business needs, requirements and demands;
- Collaborate with other analysts and team leaders to resolve, follow up and handle support tickets.
Requirements
- SQL – basic level
- Business concepts
- Operating systems: Windows and Linux
- SAP Business One – basic level
- Bachelor's degree (undergraduate)
Benefits
- Ramo Desenvolve: Development and training program;
- Bonus of up to one month’s salary based on KPI achievement (subject to eligibility);
- Ramo Reconhece: Quarterly recognition program;
- Day off on your birthday or another day within your birthday month, to be agreed;
- Language assistance: Year 1 R$130.00 / Year 2 R$180.00 / Year 3 R$250.00;
- TotalPass/Wellhub: fitness and exercise benefits;
- Health and wellness initiatives and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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