Property Manager overseeing the day - to - day operations of over 250 apartment communities. Providing exceptional service and maintaining compliance with affordable housing regulations in Columbia, MO.
About the role
- Service Manager part of Qualco's Service Delivery team ensuring client satisfaction and service compliance. Engaging with strategic clients in Athens to meet business needs.
Responsibilities
- Raise, manage and resolve incidents as well as change requests within the production operation environment (post-Go-Live) with a focus on ensuring minimal client business impact and maximum client satisfaction;
- Manage the support SLAs ensuring that wider client contracts are being adhered to;
- Act as the key liaison between the client and Qualco;
- Ensure relevant KPIs are established, agreed and measured regularly with the client;
- Share common KPIs with other Qualco stakeholders (Business Development, Product, Solution Design) about customer satisfaction, customer retention and long-term customer profitability;
- Carry out the corresponding reporting & communication to all related stakeholders;
- Perform root cause analysis of incidents to prevent recurrence;
- Identify and propose client support process improvements, such as known errors and incident workaround knowledge base;
- Identify the key client stakeholders at the day-to-day, operational level and nurture them in order to transform this User Group to Qualco supporters and ambassadors;
- Ensure the end client receives the correct mix of services from Qualco services portfolio in order to increase operational efficiency;
- Develop further and strengthen a culture of excellent client service to all internal stakeholders;
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- BSc Degree in Information Technology, Computer Science or equivalent;
- 5 years of experience in similar role in the SW or Banking Industry;
- Understanding of S/W development and working knowledge of Debt Management software, will be considered an asset;
- Project Management, strong communication and interpersonal skills, problem-solving ability and negotiation skills;
- Experience in working in cross-functional, multicultural teams in a fast-paced, dynamic environment and a high level of ownership;
- ITIL qualification or good familiarity with ITIL;
- Excellent knowledge of the English and Italian languages both oral and written communication skills.
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs.
- Cutting-edge IT equipment, mobile, and data plan.
- Modern facilities, free coffee, beverages, and indoor parking.
- Private health insurance, onsite occupational doctor, and workplace counselor.
- Flexible working model.
- Onsite gym, wellness facilities, and ping pong room.
- Career and talent development tools.
- Mentoring, coaching, personalised annual learning, and development plan.
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Safety Manager overseeing safety compliance on Waterworks projects at Webber. Driving a culture of excellence through technical expertise and innovation while ensuring safety guidelines are met.
Agency Resource Manager managing staffing coordination across various teams at Bodewell Group. Ensuring effective resource planning and operational efficiency to meet project demands and team sustainability.
Internal Audit Assistant Manager at Forvis Mazars delivering audit and advisory services. Collaborating with clients and teams to enhance internal controls and governance practices.
US Diagnostics Manager at AstraZeneca leading strategic initiatives for hATTR - PN diagnosis across key accounts. Collaborating with various healthcare stakeholders to optimize testing protocols.
CF
Responsable Maintenance des systèmes de sûreté électronique chez Chubb Fire & Security. Fixing and managing maintenance team for security systems and electronic surveillance in France.
Configuration Manager collaborating with project leaders and developers to ensure project deliveries. Involves creating documentation and supporting project management in an advanced technical environment.
Traffic Manager B2B at Invox, defining paid media strategies across LinkedIn and Google. Creating and optimizing campaigns, ensuring tracking reliability and performance reporting.
Outage Manager responsible for end - to - end outage management within GE Vernova’s SP Services APAC organization. Collaborating to ensure safe and efficient field fulfilment across outage planning, execution, and close out.
Business Strategy and Planning Manager supporting Walmart Biscuit business with a focus on analytics and strategic planning. Collaborating closely with cross - functional teams to drive profitable growth and execution excellence.