Hybrid Program Manager

at qode.world

• Job title: Program Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New Jersey, United States

About the role

• Program Manager leading Customer Acquisition Platform for Card business at a top financial institution. Overseeing platform roadmap, production support, and client relationships.

Responsibilities

• Own and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and delivery.
• Lead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teams.
• Oversee end-to-end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrence.
• Establish and run steady-state governance cadences including weekly status / backlog review meetings, monthly steering committee or roadmap updates, quarterly strategic business and platform performance reviews.
• Ensure the client is well-informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable delivery.
• Serve as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterparts.
• Utilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunities.
• Track and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocity.
• Build strong cross-functional and leadership relationships to expand opportunities and grow platform usage across business lines.
• Maintain clear documentation, program updates, dashboards, and executive-level communications.

Requirements

• 8–10 years of Program / Platform Management experience, including delivery leadership for enterprise-scale products or digital programs.
• Mandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisition.
• Proven track record of managing client-facing delivery, including running governance cadences and executive-level communications.
• Strong understanding of the credit card acquisition funnel—prospecting, pre-screening, pre-qualification, application initiation, and onboarding.
• Ability to influence and collaborate across engineering, product, data, compliance, and business teams.
• Strong analytical skills with experience converting KPIs and platform metrics into insights and action.