Administrative Support handling clerical tasks for Medical Underwriting at Alberta Blue Cross providing health coverage for over 1.8 million members.
About the role
- Underwriting Enablement Manager supporting underwriting teams at QBE, an international insurer. Focus on service delivery, process improvement, and stakeholder collaboration in a hybrid work environment.
Responsibilities
- Lead underwriting enablement and service delivery to ensure accurate, timely and high‑quality outcomes aligned to agreed service levels
- Partner closely with Heads of Underwriting & Product Leads to understand operational needs and translate them into effective enablement solutions
- Embed strong processes, controls, reporting and service frameworks to drive consistency and manage operational risk
- Oversee workload management, capacity planning and resource allocation to meet business demand, including during periods of peak activity
- Develop, monitor and report on productivity, quality and performance metrics, providing insights and recommendations to business leaders
- Identify and drive continuous improvement opportunities across underwriting support processes, training and service delivery
Requirements
- Extensive experience within insurance underwriting/underwriting operations environments
- Strong understanding of underwriting processes, controls and quality frameworks
- Strong stakeholder management skills, with the ability to partner effectively with senior underwriting, product and distribution leaders
- Experience leading teams and managing workflows, performance and service standards in a regulated environment
- Analytical mindset with experience reporting on performance, quality and productivity metrics
- A continuous improvement focus, with the confidence to challenge existing ways of working and implement practical solutions
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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